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SHOP POLICIES

Welcome

Thank you for shopping with ARPELC! In my store you will find handcrafted jewelry from solid 14k and 18k gold and  platinum with natural, Earth mined gemstones. All artworks in my store are my original creations. You can expect to find here beautiful, the highest quality jewelry at very affordable price.

Returns and exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

But please contact me if you have any problems with your order first.

The following items can't be returned or exchanged: Custom or personalized orders

Refunds and exchanges


I try to describe each item as accurately as possible. If you receive the item and there is a flaw that was not mentioned or it was damaged in shipping I will gladly issue a refund as long as you contact me within 14 days of receiving the item. You ship the items back to me at your own cost.

Please contact me if you have not received your item within 14 business days after your confirmed payment was made, and I will do my best to track your package.

Made to order items cannot be refunded.

I offer a one-time, complementary resizing (The resizing is free of charge however the customer pays the shipping costs both ways). Please contact me if you are interested in having your ring resized.

Please ship all returns, exchanges and items in need of resizing to:

Arkadiusz Pelc
ul. Góralska 19/2
80-292 Gdańsk
POLAND

Please allow at least 1-2 weeks to process your request.


All my pieces are created by hand, so no two are exactly alike. Please allow for slight variances from what is shown in the made to order photos. That's the beauty of handmade!

Returns

I try to describe each item as accurately as possible. If you receive the item and there is a flaw that was not mentioned or it was damaged in shipping I will gladly issue a refund as long as you contact me within 14 days of receiving the item.

Please contact me if you have not received your item within a month after your confirmed payment was made, and I will do my best to track your package.

Please be aware that any applicable customs taxes& duties are the

responsibility of the recipient.

Payment

Payments can be made through Paypal only.
Items will be shipped out once payment has cleared.

Shipping


Most of the jewelry in my store is made-to –order. The time necessary for completion is usually 1-14 business days. Despite this time frame, I usually do my best to complete and ship pieces much sooner. If you need the jewelry piece faster, please send me a message and I can see what I can do.

The ready to ship items will be shipped as soon as possible.

Import duties, taxes or other charges are not included in the price of the product or shipping cost. These charges are the buyer’s responsibility. You should check with your country’s customs office to determine these additional costs prior to buying. I do not under-value products or claim ‘gift’ on custom forms.

Items are shipped via FedEx, DHL and require signature confirmation. Shipping time is about 2-3 business days.


If an address does not accept / pick up a package and the order is shipped back to me, a buyer covers repeat shipping costs.

IMPORTANT! I can not be responsible for uninsured items that are lost, damaged, or late due to postal delays! Thank you for understanding!



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