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FAQS

How can I estimate the size of ring?

Please provide the inner circumference of the ring in millimeters and we will prepare the ring for you. 

You can also provide us German, British, American, Polish sizing and we will be converting it 

Please keep in mind that the best way to exactly measure your finger size is at the local jeweler.

How is the jewelry packed?

Each item comes packed in the elegant box with Arpelc logo on it.

Your order will be shipped in an unbranded box.

If you would like us to include a gift note in the parcel, please leave us a message with your order about the content of the note.

Do I get warranty?

There is a 1-year warranty on all jewelry items purchased from Arpelc. The warranty cover defects in craftsmanship or materials. 

 Should your item get damaged after the expiration of the warranty period, we can still repair the item as needed. Repair fees will vary, so please contact us for details.

All faults and damages caused by a Customer are not be covered by warranty.

General wear and tear or tarnishing are not covered under the warranty.

How long does it take for shipping?

Standard shipping takes approximately 3-5 business days worldwide.

What is the return policy?

Your complete satisfaction is our major concern. We try to describe each item as accurately as possible but if you are unsatisfied with your purchase you may return it for a refund or exchange within 14 days of delivery. Items may not hold any signs of damage or wear.

We do not accept returns of custom made orders however if you have any problem with your jewelry please contact us.

Will I be charged with any tax or import fees?

Orders placed In our store are tax free. In some countries however the arrival of your package may be charged to you. Import duties, taxes or other charges are the buyer’s responsibility.

What are your accepted methods of payment?

We accept PayPall and credit/debit cards as the method of payment.

Do you use natural or synthetic stones?

All stones that we use are naural, Earth-mined. not made in laboratory materials and are ethically sourced.

How should I care for my jewelry?

Every piece of jewelry is made in our store is made with precious metals and natural gemstones. In order to make your jewelry last a lifetime you need to follow some instructions:

a.jewelry should be protected from scratching, chemicals, sunlight and heat/cold

b.your jewelry needs regular cleaning- use a professional jewelry cleaning products

c.it should be stored in a jewelry box- all pieces of jewelry should be kept separately to protect them from being rubbed

d.never should you swim wearing your jewelry- chlorine may cause damage to all metals and erode gold jewelry

e.also avoid wearing your jewelry while activities like cleaning, gardening or sports.

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